We want you to be 100% satisfied with ZS Bundles. If the app doesn't meet your business needs, we offer a fair and transparent refund process.
If you are not satisfied with our service, you can request a full refund within 14 days of your first paid subscription charge. No questions asked.
To ensure a fair process, we have defined specific criteria for refund approvals. Please review the grid below:
Getting your money back is simple. Just follow these three steps:
Go to your Shopify Admin $\rightarrow$ Apps $\rightarrow$ ZS Bundles $\rightarrow$ Uninstall.
Email us at contact@zilancer.com with your store URL and order ID.
Once verified, we will trigger the refund through Shopify Billing. It usually takes 5-10 business days to appear in your account.
| Item | Policy Detail |
|---|---|
| Processing Time | Refunds are processed within 3-5 business days after approval. |
| Refund Method | Refunds are credited back to the original payment method via Shopify. |
| Partial Refunds | We generally do not offer partial refunds for mid-month cancellations. |
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