Refund Policy

14-Day Money Back Guarantee

If you are not satisfied with our service, you can request a full refund within 14 days of your first paid subscription charge. No questions asked.

Refund Eligibility

To ensure a fair process, we have defined specific criteria for refund approvals. Please review the grid below:

Eligible ✓

When you can get a refund

• Request made within 14 days of billing.
• Technical issues that we couldn't resolve.
• Accidental subscription renewal.
• App not compatible with your theme.

Ineligible ✕

When we cannot refund

• Requests made after the 14-day window.
• Abuse of the free trial system.
• Requests made after the app was fully utilized for a major sale (e.g., Black Friday).
• Fraudulent activity or account misuse.

How the Process Works

Getting your money back is simple. Just follow these three steps:

Uninstall the App

Go to your Shopify Admin → Apps → ZS Bundles → Uninstall.

Send a Request

Email us at contact@zilancer.com with your store URL and order ID.

Payment Processed

Once verified, we will trigger the refund through Shopify Billing. It usually takes 5-10 business days to appear in your account.

Important Terms

Item	Policy Detail
Processing Time	Refunds are processed within 3-5 business days after approval.
Refund Method	Refunds are credited back to the original payment method via Shopify.
Partial Refunds	We generally do not offer partial refunds for mid-month cancellations.

⚠ Note on Shopify Billing: ZS Bundles uses Shopify's official billing system. We cannot process refunds manually outside of the Shopify admin.