Help center
Frequently asked questions
Straight answers about setup, bundle types, design and billing. Can't find yours? We answer every email.
Getting started & setup
How do I install ZS Bundles?
Open the App Store listing, click Install and approve. The app then appears under Apps in your Shopify admin.
Do I need to write any code?
No. You add the ZS Bundle block to your product page once in the theme editor, and build every bundle after that inside the app.
Why isn't the widget showing on my product page?
Check three things: the bundle is published in the app; the ZS Bundle block is added to the product template you are viewing (Online Store → Themes → Customize → Products); and the product you are looking at is one of the bundle's products.
Where should I put the widget?
Usually just above the Add to cart button, so the offer is seen at the moment of deciding. You can drag the block anywhere in the product section.
Does it work with my theme?
It is a theme app block with no hard-coded selectors, so it works on Online Store 2.0 themes such as Dawn and the themes based on it. It leaves your own add-to-cart button alone until a customer chooses the bundle.
Can I show a bundle on a page instead of a product?
Yes. Copy the bundle's ID from the editor's Settings, add the ZS Bundle block to the page template, and paste the ID into the block's Bundle ID field. See the setup guide.
Can I test it on a development store?
Yes. The app works on development stores, so you can build and try offers before going live.
Bundle types & pricing logic
Which bundle types are there?
Six: Fixed bundle, Mix & Match, Volume discount, Multipack, Free gift, and Buy X get Y. Every one is on the free plan. Together they cover the nineteen use cases on our demo store.
How is the discount applied at checkout?
By Shopify Functions, at the cart. There is no discount code, and the price is worked out from the cart Shopify actually has — so a customer cannot edit their cart into keeping a saving they no longer qualify for.
Can a bundle arrive as one line in the cart?
Yes. Pick a product to stand for the box and the cart shows one line with its contents listed underneath. The items still go through separately, which keeps your stock right.
Can I set a fixed price instead of a percentage?
Yes — for example "any 3 tees for $50". A bundle can be priced outright as well as by percentage or amount off.
Can customers choose variants inside a bundle?
Yes. You choose whether variants are shown as buttons or a dropdown, and a Mix & Match box can be built from variants as well as products.
Can I run more than one offer at a time?
Yes, across different products. One bundle shows per product page, and the editor warns you when two of yours want the same page.
Can an offer be shown only to some customers?
Yes — signed-in customers only, or by customer tag, lifetime spend or number of orders. The limit is checked again at checkout, not just hidden on the page. You can also schedule an offer to start and stop on its own. See the members' demo.
Design & customization
Can I change the widget's colours and layout?
Yes, in the editor's Style part. Full design control is on Starter and above; Custom CSS is on Scale and above.
Is the widget mobile-friendly?
Yes. It adapts to phones and also works inside the cart drawer.
Can I translate the widget?
Yes. Multi-language translations are on Starter and above, and per-bundle translations on Pro.
Can I add a countdown timer or a sticky add-to-cart bar?
Yes. Countdown timers are on Starter and above; the sticky add-to-cart bar is on Pro. See pricing for what each plan includes.
Plans & billing
How much does it cost?
Free for up to 20 bundle orders a month. Starter is $12.99/month (up to 500), Scale $24.99 (up to 2,000) and Pro $49.99 (unlimited). Yearly billing is $129.99, $269.99 and $519.99 — up to 17% less.
What counts as a bundle order?
An order that includes one of your bundles. They are counted per calendar month.
Is there a free trial?
Every paid plan has a 3-day free trial. The trial is counted once per store, so switching plans does not start a new one. The free plan has no time limit.
How am I billed?
Through Shopify, in USD, on your regular Shopify invoice. There is no separate card and no transaction fee.
How do I change my plan?
From the plans page inside the app. An upgrade takes effect straight away; a downgrade takes effect when the period you have already paid for ends.
Can I use one subscription on several stores?
No. Each Shopify store installs the app and has its own plan.
Can I get a refund?
See our refund policy.
Your data
What happens if I uninstall the app?
Shopify cancels your subscription, and your bundles are deleted straight away — reinstalling starts from an empty app. Remaining store data is erased 48 hours later, as Shopify requires. If you might come back, note your bundle setups before uninstalling.
Does the app slow down my store?
The bundle widget loads only where its block is placed, and the optional cart embed loads its scripts deferred so they do not hold up the page. The discount itself is worked out by Shopify, not by a script in the browser.
Where do "frequently bought together" suggestions come from?
From your own shop's paid orders — never from other stores. Out-of-stock products are never suggested.
Still stuck?
Ask us directly
Send your store URL and what you see, and we will help you get it working.